Little Elves Holiday Pillow
Create a heartwarming holiday tradition with our Little Elves Custom Pillow! This personalized pillow features adorable little elf illustrations, each representing a child or grandchild with their name beautifully displayed. A perfect gift for Grandparents, this cozy pillow will bring joy to their home every holiday season. Whether it's for snuggling up by the tree or adding a festive touch to their living room, this custom pillow is a thoughtful way to celebrate family and create lasting memories. A gift that’s as unique and special as each grandchild!
Return & Refund Policy
Return Policy -
We want you to be completely satisfied with your purchase from Lexi-Lou. If for any reason you are not, we offer hassle-free returns within 5 days of delivery. Please review the following guidelines for returning your item(s):
Eligibility Criteria for Returns:
- The gift box or item must be in its original condition and unused.
- Returns must be initiated within 5 days of the delivery date.
- Customized or personalized items are not eligible for return unless they arrived damaged or defective.
Return Process:
- Contact our customer service team at: to initiate the return process. Please provide your order number and reason for return.
- Our team will provide you with a return authorization and instructions for returning the item(s).
- Pack the item(s) securely in its original packaging, if possible, and ship it back to us using a trackable shipping method. Please ensure the package is adequately protected to prevent damage during transit.
- Once we receive the returned item(s), or gift box and verify its eligibility, we will process your refund or exchange within 3 business days.
Refund Policy:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling fees are non-refundable unless the return is due to our error.
- Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges:
- If you wish to exchange the item(s) or gift box for another item, please indicate your preference when contacting our customer service team. Exchanges are subject to product availability.
- Any price difference between the original item and the exchanged item will be either charged or refunded accordingly.
Damaged or Defective Items:
- If your item(s) or gift box arrives damaged or defective, please contact us immediately upon receipt.
- We may require photographic evidence of the damage or defect for our records and to expedite the return process.
- We will arrange for a replacement or refund, depending on your preference and product availability.
Contact Us: If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at info@lexi-lou.com
Shipping Policy
At Lexi-Lou, we understand the importance of receiving your order promptly and in perfect condition. That's why we strive to provide reliable shipping options and efficient delivery services for all our customers.
At this time shipping is currently limited to the Continental US
Shipping Options:
We offer a range of shipping options to suit your needs:
- Standard Shipping: Our standard shipping option delivers your order within 7-10 business days, depending on your location.
- Expedited Shipping: Need your order sooner? Choose our expedited shipping option for faster delivery within 2 business days.
Order Processing Time:
Once your order is placed, our team works diligently to process it as quickly as possible. Orders are typically processed and shipped within 2 business days, excluding weekends and holidays.
Shipping Costs:
Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. You can view the shipping cost for your order during the checkout process before finalizing your purchase.
Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery and estimate the arrival date.
Shipping Restrictions:
Please note that certain items may be subject to shipping restrictions based on size, weight, or destination. We strive to provide clear information about any shipping restrictions on the product pages. If you have any questions or concerns about shipping restrictions, please contact our customer service team for assistance.
Contact Us:
If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our friendly customer service team at We're here to help ensure your shopping experience with us is smooth and enjoyable.